2002-09-04 - 10:35 a.m.

Once again, I have a customer service conundrum; I don't want my money back, I'm just pissed that I got a lousy product: sour milk from Walgreens. Here's my imagined conversation, and why I won't actually call:

Customer Service Rep: Hi, can I help you?

Me: Yes, I bought a quart of milk at your store in Cambridge last night, and when I got it home and opened it, I discovered it was sour. The date said Sept. 7. I don't want my money back, it's not worth it to come back to the store for $1.39, but I thought you should know.

CSR: You could come in and exchange it for another one.

Me: Like I said, it's not worth it for me to go home, get the spoiled milk, and bring it to the store for another quart that is probably also spoiled. Besides, I am going out of town on friday, and I just wanted a freaking quart of milk to have with my cereal for the remaining 2 mornings I was going to be in town, and now you've ruined my frosted mini wheats, and my dessert, which was chocolate sour cream cupcakes with semi-sweet chocolate icing and sprinkles.

CSR: (silence)

Me: Hello?

say what? - mas y mas!

© 2004 mine, not yours